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Swedish Intranet study forgetting the content needed for search?

by Gustav Jonsson 27 Oct, 2009, 878 views
Tags: enterprise 2.0, intranet, search, web service award
I found a tweet today leading me to a report (in Swedish) by the Web Service Award regarding intranets among the largest corporations/organizations in Sweden.

The report, among a lot of other things, concludes that search in many intranets is "faulty" and that the end-user perceives the intranet as being "bad" because of this. 

I would like to flip the question a bit; if there's not enough quality content to search through, of course the users will feel disappointed with search results. In Enterprise 2.0-adopting intranets, a huge mass of content is produced by lots of people compared to a editor-based CMS intranet thus improving the results when searching. 

Maybe it's not the search engine that's to blame, but the quantity and quality of content? 
  1. #. by Anonymous 27 Oct, 2009 Reply Edit

    Also, many owners of intranets don't really know what content they want - they think any content is good content. "A full intranet is better than an empty one".

  2. #. by Anonymous 27 Oct, 2009 Reply Edit

    I agree, and differ at the same time :) An intranet (or the E2.0-part of intranets) could never be full in my opinion, just loaded with content and in constant hunger for more. Some content could absolutely be "crap" for one employee but extremely useful for another. The users will in time decide which content is good/useful and what's not, don't you think? :) Cheers, Gustav
   
 

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